Mrs. Miller's Transmission

Written By - Scott Richardson, Diagnostician

A few weeks ago, Mrs. Miller came in with what she had been told was a transmission concern. She had taken her vehicle to several other places, including the dealer, before bringing it to us. She was very concerned since her after market warranty was only 5 miles away from running out. She stated that her 1999 Dodge Caravan wasn't shifting properly and her transmission range indicator on the dash had a malfunction, and not even the Dodge dealership could find the problem. After performing our Certi-care evaluation, which includes test driving the vehicle, scanning for service codes, and performing a visual inspection, I was unable to find anything wrong. There were no codes, shift points were good, fluid was in good condition, and the range indicator was working properly.  Since Mrs. Miller was waiting at this time, I asked if she could leave it with us for a little while to see if we could duplicate her concern. She was unable to at that moment but set an appointment to bring the Caravan back a couple of days later for us to perform Level-1 Electrical Diagnoses, which is beyond our certi-care evaluation.