Written By - Dana Deeke, Diagnostician
Recently I encountered a job in my shop that reminded me of the importance of never taking an initial diagnosis at face value. When problem-solving, what you find on the surface doesn't always tell the whole story. That was the case with the 2008 Honda Accord that showed up at our shop one day, coming to us as a sublet from another repair facility. This adds to the challenge, since we didn't have any direct communication with the vehicle owner.
The shop told us that they had replaced the transmission and delivered the car back to the owner. The owner drove the vehicle to her workplace with no issue. Upon attempting to back out of her parking stall to begin her drive home after work, the unit failed to engage reverse. She managed to push the car out of the stall, and was able to engage forward gears and proceeded to drive home.
