The shop told us that they had replaced the transmission and delivered the car back to the owner. The owner drove the vehicle to her workplace with no issue. Upon attempting to back out of her parking stall to begin her drive home after work, the unit failed to engage reverse. She managed to push the car out of the stall, and was able to engage forward gears and proceeded to drive home.
Once up to highway speeds, it was reported that the 'D' light began to flash, and the upshifts became erratic at the same time. With this in mind, I connected the scan tool and checked codes. I noted a P0986 (solenoid 'E' control circuit high). With the scan tool still connected for monitoring, I set out for the road.
On the road I experienced 2nd gear starts and no converter lockup at highway speeds. Also, as stated, there was no reverse gear engagement. Since solenoid 'E' is responsible for converter lockup, the code fit that symptom perfectly, and since this code was out there, the fail-safe 2nd gear starts also made sense. How did the no reverse complaint fit into this scenario? Some research was in order.
Unfortunately the shop that sent the car to us couldn't tell me whether or not all of these symptoms occurred simultaneously. The only thing that they could tell me was that the owner had driven the vehicle for several days before even having a need to engage reverse. That information was of little use. I then checked for any applicable TSB information that might help. I was looking for something that might show me how these two issues might be related. A TSB search got me nowhere, so now it was time to check into the theory and operation of this solenoid.
I repaired the wiring and retested the system. As expected, the code was gone and the transmission was operating normally. At the end of the day, it showed me that the OEM uses electronic and hydraulic strategies that change with time, and what we knew a few years ago may not hold true today. Prior to this diagnosis and repair, I had no idea that converter lockup and reverse engagement could be related in any way. I'll keep this in mind when the next puzzler finds its way to my bay.